Refund Policy

Refund Policy

We want you to be 100% satisfied with your purchase.

If there is any problem with your order, please contact us within 14 days of receiving your product and we will be happy to help.

We offer refunds or reships in the following cases:
✔ Item arrived damaged
✔ Item arrived defective
✔ Item never arrived
✔ Wrong item received

Returns must be unused and in the same condition that you received it.

To start a refund request, please contact us at support@glowpupstore.shop with your order number and a photo/video of the issue.

Please note:
• We do not refund orders due to customer error (wrong size, wrong color, change of mind)
• Shipping costs are non-refundable
• Sale items are non-refundable

If approved, your refund will be processed back to your original payment method.